SuperKreator · Last updated September 22, 2026

Refunds & Cancellations

This policy explains how refunds and cancellations work on SuperKreator (https://superkreator.com), operated by Graphity Technology Private Limited. It covers (1) creator subscriptions and platform fees paid to us, and (2) purchases made from creator stores.

Our Terms & Conditions also apply. Where this page and the Terms differ on refunds, the more specific rule for that purchase type applies.

1. Creator subscriptions & platform fees

Paid plans, LIVE seats, add-ons, and similar fees charged by SuperKreator are generally non-refundable once billed, except where required by applicable law or where we decide otherwise at our discretion (for example, a clear billing error or duplicate charge).

  • Cancel anytime — you can cancel renewal from billing settings so you are not charged for the next period. Cancellation stops future renewals; it does not automatically refund the current period.
  • Failed or duplicate payments — contact [email protected] with the order or payment reference. Verified duplicates or erroneous charges may be refunded or adjusted.
  • Trial / intro pricing — any introductory amount is subject to the offer terms shown at checkout; unused trial time is not usually refundable after the intro converts to a paid plan.

2. Creator store purchases (buyers)

When you buy a product from a creator store, the seller is the creator. Delivery, quality, and refunds for that product are governed primarily by the creator's store Refunds, Terms, and Contact pages.

  • Contact the creator first with your order details and what went wrong (missing access, wrong file, etc.).
  • Digital goods are often non-refundable after delivery or download, unless the creator's policy or applicable law says otherwise.
  • Physical goods follow the creator's shipping and return rules.
  • SuperKreator may assist with payment confirmation or platform issues, but we do not guarantee a refund from a creator and are not the merchant of record for every store product dispute unless we expressly state otherwise for that transaction.

3. Chargebacks & payment disputes

Please contact us or the creator before filing a chargeback. Unjustified chargebacks may lead to account review, suspension, or recovery of fees. We cooperate with our payment partners (including Cashfree) on fraud and dispute investigations.

4. How to request a platform refund or cancellation help

Email [email protected] or call +91 98765 43210 with:

  • Account email / workspace name
  • Payment or order reference
  • Date and amount
  • Reason for the request

We aim to respond within 1–2 business days. Approved refunds are processed to the original payment method via our payment partner; bank timelines may add several business days.

5. Company

Graphity Technology Private Limited
Block-G, Pocket-20, Sector-7, Rohini, North West Delhi, India
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